SMShilpa Murthy.
The designer behind the work

A systems thinker.
A people-first designer.

I’m Shilpa Murthy, a UX design and research leader with 13+ years of experience. My strongest work lives where enterprise complexity meets human needs: storage, cybersecurity, and developer platforms.

I partner with Product, Engineering, and senior stakeholders to turn research into direction—and direction into thoughtful, measurable experiences. Next, I’m looking to bring that practice to an enterprise UX leadership role.

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Experience that moves products forward.

Alankara

August 2026 – Present

Founder & product designer

Building an AI-powered jewellery stylist that helps people discover new pairings using what they already own. I own product vision, UX, and positioning, with development toward a private beta.

Explore Alankara

IBM

May 2020 – August 2026

Lead UX Designer

Leading UX and research for technically complex enterprise products.

  • Shaped a developer platform serving 15,000+ active developers, reducing time-to-first-call by 45%.
  • Unified cyber-recovery research across 40+ stakeholder interviews, improving CSAT from 3.2 to 4.8.
  • Designed guided replication workflows that reduced configuration errors by 60% and recovery setup from four hours to 25 minutes.
  • Led the Spectrum Scale GUI redesign, reducing average task completion time by approximately 30%.

Accenture

April 2019 – April 2020

UX Design Specialist

Designing service experiences across enterprise, employee, and mobile products.

  • Directed interaction design projects that reduced workflow steps by approximately 25%.
  • Led wireframing, prototyping, and usability testing, improving user satisfaction by approximately 20%.
  • Designed proofs of concept for a smart-office Digital Twin, an employee benefits portal, government services, and field engineers.

Infosys

November 2017 – April 2019

Lead UX Designer

Connecting design narratives, stakeholder alignment, and iterative delivery.

  • Aligned sales, marketing, and development teams through client design narratives, accelerating sign-off by approximately 20%.
  • Led user testing and feedback loops to refine MVPs, improving usability scores by approximately 30%.

Earlier chapters

2013 – 2017

Associate Consultant · Capgemini · 2016–2017
Senior UX Designer · Majesco · 2014–2016
Graphic Designer · Multia · 2013–2014

Learning & sharing

Master’s in Design for Digital Media · University of Portsmouth
Bachelor of Fine Arts · Vishwakarma Creative College
HCI for AI Systems Design · University of Cambridge · 2024

Invited speaker at IBM Spark Design Festival 2022 and IBM Un-conference 2024. Selected speaker for Salesforce Design Days ’26, scheduled for 22 October 2026: “Shop Your Own Collection First: Designing AI That Helps Us Remember, Not Just Recommend.”